General

What are trim.co’s hours of operations?

We operate onsite Monday - Friday during business hours and recommend you visit your location on our App for available appointment times.

How do I reset my password for the App?

On the trim.co App login screen you can request a password reset. If you are having technical trouble you can reach us at 883-TRIM-444 Monday - Friday during normal business hours for technical support.

What do I do if my App isn’t working?

We are sorry to hear you are having trouble with the App. Let’s first ensure your device is working properly by checking another App and browsing a website. If your device is working properly, the next step is to go to your App store and ensure you are using the latest version. For further technical assistance, you can reach us at 833-TRIM-444 Monday - Friday during normal business hours.

What is my location code?

Your location code is designed for your company’s employees and can be obtained by contacting your human resources department or info@trim.co.

How do I know my appointment is confirmed?

Once your appointment is booked and confirmed you will see the confirmation on your device.

How do I pay?

Upon booking your appointment, the trim.co App accepts all major credit and debit cards: Visa, MasterCard, Discover, and American Express and Apple Pay. For your convenience and safety, our staff only utilizes cashless transactions and we don’t accept cash payments.

Why is there a charge on a credit card before the service?

We place a hold or pre-authorization on the funds prior to your appointment, which you may see on your account as an authorization or a hold.

Is my stored credit card information safe?

Yes, we safe card your information by utilizing a secure token system that is encrypted and is only accessed for payment.

Services

How long will my appointment take?

It is our goal to provide you the salon experience in less than a half hour depending on the service. To see available appointment times, open the trim.co app and see all the services and booking times available.

Late or unable to make an appointment?

If you’re running late, our team member will do their best with the time remaining in your appointment. However, if there is not enough time left for us to perform our quality service, or you won’t be able to show up at all, we will work with you to rebook for the next available appointment.